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Our Promise to you.

It’s time to change the way security operatives are hired, and we’re here to support that.

It’s simple, it’s secure, it’s Surely.

Our Promise to you.

It’s time to change the way security operatives are hired, and we’re here to support that.

It’s simple, it’s secure, it’s Surely.

Our commitment

Our work is founded on five core values. These make sure we’re doing the best for those individuals who are as passionate about delivering high quality security services as we are.

We’re always transparent

Being transparent about fees and payments builds trust between us and all our users. We make it easy for everyone to see the fees they need to pay, and how much a security operative receives for the job every time you hire them.

We give great customer service

We’re not a faceless online recruitment tool. We’re a human brand, with committed people working 24/7 behind the scenes to support positive change in the security sector. If you’re experiencing any type of issue, don’t worry – we’re just a phone call away, seven days a week, 365 days of the year

We promote excellence

Getting a verified SIA licence is only the first step on the journey to security operative excellence. We promote every additional qualification a security operative has or gains to do their job better, and you can review their background, experience and expertise on their Surely profile. Why? To make it easier for you to search for and find the right people for the security job you’re looking to fill. They can even upload photos so you get to see what they look like too.

We use fair processes

Whichever side of the table you’re on – security operative or hirer – Surely gives you access to a fairer recruitment journey. Each member has to agree to our Code of Conduct when they register, which is all about mutual respect and fair play – plus our robust review system promotes accountability and honesty on an ongoing basis.

We drive positive change
in the security sector

We advocate for best practice in all its forms, beginning with fair pay for security operatives, and provide useful links to help develop their career in the sector. Each time you work a shift or make a hire, we help you to access the highest standards the industry has to offer. And, when there’s need for support, Surely can provide it. From customer service troubleshooting to resolving disputes for operatives, we’re committed to revolutionising the world of security for the better.

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