SurelyPro Badge

Customer Service.

In this module, we look at three main areas – the importance of effective communication skills, customer expectations and how to manage them, and the different types of behaviour you can choose from in how you react to situations.
Customer service is a crucial element of a security operative’s role. Very often, they are the first person who a customer interacts with, and they are often perceived to represent the client’s brand, and the impression they make can last a lifetime.
Out of all the six SurelyPro badges, Customer Service was the one voted as most important by the vast majority of clients. The character and personality of a security operative can have a direct impact on customer behaviour.
“It’s critically important to hold regular team meetings to learn from each other and to evolve better processes and procedures.”
Daniel Riley – Licensed SIA Trainer | Close Protection Officer
Customer Service.
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