26 January 2024

Everything You Can Do with a Door Supervisor Badge

In the world of security professionals, a door supervisor badge is a dynamic qualification that will allow you to support organisations in a variety of different ways. No two days are the same as a door supervisor, and you will play a role in maintaining order in public venues, which will also have a wider impact on the entire community. 

Door supervisors commonly work in pubs, bars and nightclubs, but they are also essential for events. They carry a wide range of responsibilities and are responsible for ensuring public order. As a door supervisor, you need to be committed to continuous learning and professional development, as the demands of the role are often changing.

If you have completed SIA training and secured your door supervisor accreditation, you might be wondering what this allows you to do. The main role you will be able to perform is an SIA door supervisor or bouncer role. 

This comes with a wide range of responsibilities. Alongside the door supervisor role, you will also be qualified to work as a security guard, which can offer some flexibility when you are looking for work.

As a qualified doorman, you will be able to help organisations in the following ways:

Access control and age verification

Access control and age verification

Perhaps the most obvious part of the door supervisor role involves making sure that only authorised individuals can gain access to a venue. This usually involves verifying the age of visitors, and checking if they have a ticket for ticketed events.

This serves multiple purposes. First, it ensures that the venue is compliant with licensing laws. Second, it makes life easier for bar staff, as they will know everyone in the venue can legally enjoy alcohol. And finally, it also helps with crowd control. 

Crowd management

When large groups of people gather, someone needs to take control of ensuring they keep moving in the right direction and don’t cause a crush. This requires excellent coordination from door supervisors, as they will work alongside CCTV operators and indoor security staff to direct crowds and keep everyone safe.

Conflict resolution and communication

Conflict resolution and communication

We often think of the role of door security as being the person to kick out unruly patrons, but there is a more important role that often goes unnoticed. The best door supervisors will be proactive and able to identify potential troublemakers before they have a chance to cause an issue.

They will use their conflict resolution skills to intervene at the first sign of an issue and then deescalate the situation through communication, rather than moving by force. 

Security checks

Bag checks are commonplace in many venues and nightclubs, and this role is nearly always carried out by security staff. Being able to quickly identify threats and provide a visual deterrent to troublemakers is essential.

Door supervisors need to be assertive and able to deal with difficult individuals who might protest letting someone look inside their bag. In this instance, they can simply deny access to that individual, but they need to be assertive in their stance.

Emergency response

Emergency response

If there is an emergency, door security staff are on the frontline and able to deal with this promptly. They will be required to coordinate with emergency services during the event, and then after the event to determine if action is required. If there is a serious security incident, the door supervisor needs to be able to report back to supervisors, key stakeholders and the emergency services to help identify what went wrong and why. 

Customer service

We often forget that door supervisors are often the first point of contact for members of the public. They often give directions, help visitors with information about the venue, and direct people to the right point of contact if they are unable to help.

This is why it’s essential that door supervisors have a friendly and approachable demeanour. While you might think that an unfriendly demeanour will be more likely to deter criminals and troublemakers, it’s more important that compliant visitors feel at ease around your door security staff. 

Legal compliance

Legal compliance

It’s essential for door supervisors to stay up to day with the latest legal requirements, including the latest training to help ensure they can protect members of the public, visitors and staff. They might also be required to work alongside law enforcement in the event that there is an incident.

Closing thoughts

As you can see, the door supervisor badge opens the door to an incredibly varied and diverse career path. No two days will be the same, as the threats posed to venues will always be changing and evolving.

If you’re interested in working as a door supervisor, you’ll need to undergo training and pass a background check. This will ensure you have the knowledge and skills to act with confidence in your role.

Once you are qualified as a door supervisor, you’ll also be able to work as a security guard for events. This can allow you to increase your earning potential by taking on additional overtime. It could also mean you get to travel or go to exclusive events for free.

It can also pave the way for a career in close protection. If you have the right skills and instincts, you could undergo additional training to learn the skills required to become a close protection officer. This will allow you to increase your earning potential.