Code of Conduct

Surely’s Code of Conduct sets out the behaviour we expect of security operatives in the delivery of job posts listed by clients on our platform. At its heart, the aim of our Code of Conduct is a combination of three core values – on-the-job professionalism, respectful communications and personal integrity.
All security operatives must agree with our code of conduct when signing up to the platform. It is part of the barometer by which we measure our success as an organisation in achieving our primary goal – to transform the security operative marketplace for the better in every possible way.
We do not believe that we are asking security operatives for anything onerous or complicated, although we do accept that it might take a little time for some individuals to get used to a standard of behaviour that we all aspire to, but that we perhaps fall short of as individuals, from time to time.
In general, we ask you to be kind and considerate in the way that you interact with others. By being polite and kind in the way that we communicate with other stakeholders, both on the platform and on the job, we believe we will encourage them to behave in a similar way towards us and others too.
With warm regards,

Aliona & Aurela, Founders
Our magnificent seven core commitments are as follows:
Acting professionally
Being inclusive
Being trustworthy
Communicating clearly
Being accountable
Acting fairly
Being positive

Each of these commitments should be applied in an appropriate manner to all other stakeholders that’s not just to clients, other security operatives and the general public; it also includes local authorities, emergency services and the SIA, as well as any third parties who have a vested interested in the positive transformation of the security operative marketplace for the benefit of all concerned.

Acting professionally

We will do our utmost to act professionally in the delivery of our work, protecting people and property to the best of our ability. We will commit to a process of continuing professional development (CPD), to ensure that our qualifications grow alongside our experience on an ongoing basis. We will turn up for work on time, dress appropriately, and deliver excellent customer service.

Being inclusive

We will always the nine protected characteristics within the Equality Act 2010 – not just in a legal sense, but in a genuine personal way too. We will do our best to overcome internal prejudices and unconscious biases as we become aware of them, to ensure that everyone feels safe and welcome. We will make a determined effort to accept diversity and promote equality in all their various forms.

Being trustworthy

We will commit ourselves to being authentic and honest in the way that we conduct ourselves. We will ensure that our profiles are a true reflection of our experience and knowledge as well as our qualifications and certifications. We will be reliable, turning up on time when booked, and do what we say we will do. We will be authentic, genuine and consistent in the way we conduct ourselves.

Communicating clearly

We will avoid ambiguity in the way we communicate with others, and in a manner which implicitly demonstrates our professionalism, confidence and authority. We will seek clarity if we need to do so, and make sure that we understand any given situation as fully as possible. We will focus on our tone of voice and body language as well as the words we use, to ensure we are communicating clearly.

Being accountable

We will take responsibility for our actions and monitor the consequences of our decision-making process, and finetune our approach dynamically in any given situation to deliver the best possible outcome. We will avoid reacting in an inappropriate and emotional way to provocation from third parties, no matter how reasonable it might be to do so; instead, we will make good, rational choices.

Acting fairly

We will be decent and honourable in our approach and treat each incident on its own merits. We will be tolerant and impartial in the way that we conduct ourselves, keeping calm and in control of our emotions. We will make decisions based upon a thorough review of relevant information available at the time, ask questions to seek clarity if we need to do so, and communicate our decisions clearly.

Being positive

We will foster a positive attitude in the way that we conduct ourselves, differentiating between the good person and the bad act. We will encourage others to rise to our level rather than us descending to theirs. We will seek win-win solutions that deliver a beneficial outcome to all parties concerned, in a tactful and considerate manner. Our approach will open doors to better future behaviour by others.

We see our Code of Conduct as being dynamic in nature, and we expect that it will evolve naturally over time. We welcome your input if you feel we need to make any changes. If so, please email us at [email protected] – we will respond to all suggestions and let you know if we introduce them.

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